- IDX Identity Theft Protection Overview
- IDX Plans
- IDX Features
- IDX Identity Protection Cost
- How to Enroll in IDX Identity Protection
- How IDX Compares to Its Competition
- Why You Should Trust Us: How We Evaluated IDX
- IDX Frequently Asked Questions
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The US Department of Justice reports that 9% of Americans fell victim to identity theft over a 12-month period ending in 2021, while 22% have experienced identity theft at some point in their lifetime. The report further states that losses from identity theft in 2021 totaled $16.4 billion, with 59% of victims suffering financial losses. These numbers illustrate the importance of protecting yourself against identity theft. For those unsure how to reduce the risk of identity theft, IDX identity theft protection can help.
IDX is an identity theft protection service that helps individuals as well as Fortune 500 companies, and government agencies to protect sensitive information and respond to data breaches. The company offers preventive measures to lower the risk of having your identity stolen and expert-managed recovery services to guide and shield you if your personal information is compromised.
IDX PlansIDX Identity
IDX Identity Theft Protection Overview
Founded in 2003, IDX calls itself America's leading provider of breach response services. The company claims to have protected over 40 million consumers from data breaches, government agencies, and Fortune 500 companies. Headquartered in Beaverton, Oregon, IDX is a subsidiary of Baltimore-based, publicly traded cyber security company ZeroFox.
IDX and its services have previously gone by many names, including ID Experts, Identity Theft Guard Solutions, and MyIDCare. IDX is the company's current iteration, offering well-rounded protection that includes basic credit monitoring and essential features like dark web monitoring and identity theft insurance.
IDX provides one-on-one recovery support in the event your identity is compromised, as well as a money-back guarantee if your identity is not restored. With prices ranging from $9.95 to $32.90 monthly for individuals with family plans and annual discounts, IDX is competitive with other identity theft protection services in terms of cost.
You must be 18 or older to use IDX in the US. IDX claims that 95% of its members would recommend the service to others. Online reviews indicate otherwise, with a Trustpilot rating of three stars out of five and a Better Business Bureau rating of 2.75 stars out of five. However, those ratings are based on only a few dozen combined reviews.
Its mobile apps also have middling reviews. Its Android app received 4.0 stars out of five across 199 reviews, while its iOS app received an average of 2.4 stars across 65 reviews. Customers reported difficulties logging into the app, receiving identity notifications, and resolving identity breaches.
IDX Plans
IDX Identity
Cost: $9.95 monthly or $107.52 annually
As the name implies, IDX Identity is the company's identity theft protection plan. It provides an array of monitoring tools to alert you of unusual or suspicious activity, recovery benefits to support you if your data is compromised, and insights to help you safeguard personal information. All of the following features are included in an IDX Identity plan:
- Password detective
- CyberScan dark web monitoring
- Single-bureau credit monitoring
- Annual single-bureau credit report
- Court record monitoring
- Payday loan monitoring
- Change of address monitoring
- Social Security number trace
- Identity recovery
- Lost wallet coverage
- $1M identity theft insurance
- 100% identity recovery money-back guarantee
- Actionable alerts
- Unlimited advice from recovery experts
- Fraud and protection how-to guides
IDX Privacy
Cost: $12.95 monthly or $139.92 annually
While IDX Identity focuses on monitoring your identity, IDX Privacy's services offer preventive measures against identity theft, deprioritizing monitoring services. IDX Privacy's features are as follows:
- ForgetMe data removal
- Password manager
- Safe WiFi VPN
- Private search
- Tracking blocker
- Password detective
- Dark web monitoring
- Social media and fraud protection
- Identity recovery
- Lost wallet coverage
- $1M identity theft insurance
- Privacy score
- Actionable alerts
- Unlimited advice from recovery experts
- Fraud and protection how-to guides
IDX Complete
Cost: $32.90 monthly or $355.32 annually
IDX Complete combines all features of IDX Identity and IDX Privacy. However, it has a handful of unique features.
- Tri-bureau credit monitoring
- Annual tri-bureau credit reports
- VantageScore 3.0 credit score
- Instant inquiry alerts
- TransUnion credit lock
IDX Features
Let's unpack some of IDX's most prominent features.
Monitoring
IDX Identity has broad monitoring capabilities that include several essential features. CyberScan dark web surveillance searches proactively online, alerting you when your personal information is exposed in a data breach or when compromised personal information is detected. Court record monitoring notifies you when your name is linked to arrests or convictions, so you won't be caught off guard if your identity is fraudulently used in association with criminal activity.
One innovative feature of IDX Identity is the Password Detective, which scans for your passwords online to detect compromised accounts and help you change your login information before it can be used illicitly.
While most monitoring capabilities come from IDX Identity, IDX Privacy offers dark web monitoring, which scans the dark web to see if your personal information is exchanging hands.
On the downside, while IDX does offer comprehensive credit monitoring in other plans, the Identity plan only offers monitoring from a single credit bureau. That leaves gaps in your coverage unless you supplement it with other credit monitoring services.
You can find our guide on the best credit monitoring services here.
Protection
While knowing when your identity is stolen is important, it's better to prevent having your identity stolen in the first place. IDX's protection services are concentrated in its Privacy and Complete plans. IDX's ForgetMe Data Removal is one such service, identifying data brokers with your personal information and preventing them from selling it. Its VPN, tracking blocker, and private search features prevent your data from slipping online.
Recovery
If you become a victim of identity theft, any of IDX's plans can help you recoup losses and resolve problems that arise. Recovery begins with a dedicated US-based fraud resolution representative who can act on your behalf (using limited power of attorney) to recover your identity to its original status before the theft occurred. You'll also get access to ID specialists who can help you cancel or replace the missing contents of a lost wallet.
IDX comes with identity theft insurance that can cover up to $1 million of expenses incurred throughout the recovery process. The policy covers out-of-pocket expenses such as legal fees, credit reports, and loan filing fees, as well as income lost due to identity theft. Finally, IDX backs up its recovery service by guaranteeing adverse effects of identity theft will be removed from your record, or you'll get a refund of up to one year of fees (terms apply).
Insights
To help prevent identity theft before it occurs, IDX offers a knowledge base with advice on how to protect yourself from fraud, as well as alerts of known data breaches and other current risks (even if your information is not known to have been compromised). Identity protection experts are also available to provide unlimited advice and help you take action as needed.
IDX Identity Protection Cost
You can enroll in IDX as either an individual (with coverage for a single adult) or a family (with coverage for two adults and five minors). In either case, you can choose a monthly plan or get a 10% discount when you pay upfront for an annual membership.
| Individual (monthly) | Family (monthly) | |
| IDX Identity | $9.95 | $19.95 |
| IDX Privacy | $12.95 | $25.95 |
| IDX Complete | $32.90 | $64.99 |
IDX doesn't offer a free trial publicly, but has been known to offer free trials and discounted memberships with an applicable discount code. These are typically available via targeted mailers sent to individuals who may have been impacted by data breaches.
Once you enroll, IDX will automatically continue your subscription using the payment method on file. You can cancel your IDX subscription anytime by contacting customer support at 800-939-4170 or emailproductsupport@idx.us. You won't be charged for the service once you cancel, but you won't receive a refund or credit for partial months. If you're enrolled in a free trial, you won't be charged if you cancel before it ends.
How to Enroll in IDX Identity Protection
You can enroll in IDX through the company's consumer plan landing page. Once you click to enroll, you'll be prompted to set up an online account and verify your email address, after which you can select a service and billing plan by providing a valid credit card.
For IDX features to function effectively, you'll need to provide and verify sensitive personal data such as your Social Security number, date of birth, address, and more. You can request a full copy of your data from IDX or ask for your data to be deleted at any time.
How IDX Compares to Its Competition
IDX has many must-have features we look for when rating identity theft protection services, including dedicated fraud resolution and recovery experts who can manage your case on your behalf and insurance coverage to mitigate costs associated with restoring your identity. IDX Identity also provides essential dark web and court record monitoring. However, the service only offers credit monitoring from a single credit bureau, whereas many competing services include credit monitoring from all three major credit bureaus.
One feature of IDX that stands out is its money-back guarantee, which refunds up to one year of fees if the service fails to remove all adverse matters posted to your record resulting from an identity theft event (provided you follow recommended procedures). IDX also gets credit for explicitly stating in its privacy policy that the company does not sell customer data to third parties — data may be shared with partners to satisfy service or legal requirements (like providing information to credit bureaus for credit monitoring).
Finally, IDX Complete's price is on par with most of the top identity theft protection services. However, each service provides a unique assortment of tools and features, so a price-based comparison doesn't tell the whole story. Let's compare IDX to some of the best identity theft protection services.
IDX vs. Norton 360 with LifeLock
Norton 360 with LifeLock pairs identity theft and cybersecurity services offered by Norton. It functions at three levels: Select, Advantage, and Ultimate Plus. When both services are operating at their best, Norton 360 with LifeLock outmuscles IDX Complete. Both offer similar identity and credit monitoring services, but Norton 360 with LifeLock has better cybersecurity features, including anti-malware and antivirus protection.
On paper, Norton 360 with LifeLock and IDX have very comparable prices. Norton's Ultimate Plus costs $34.99 compared to IDX Complete's $32.90. However, Norton offers better annual discounts, from 14% to 44% off the monthly price, depending on the plan.
Read our Norton LifeLock review here.
IDX vs. Aura
Aura is one of the best identity theft protection services on the market, including all its features under one plan that costs $15 monthly for individuals. With a full arsenal of monitoring and protection services, family plans, and annual discounts, Aura is the service to beat. Unfortunately, IDX falls well short of the standard Aura sets. Despite costing more than twice as much as Aura, IDX Complete lacks key cybersecurity features that Aura offers, like antivirus software and a digital vault for storing sensitive documents.
Read our Aura review here.
IDX vs. PrivacyGuard
PrivacyGuard's three plans are structured similarly to IDX: two separate plans that combine into one overarching plan. PrivacyGuard offers an identity protection plan, a credit protection plan, and the Total Protection plan.
PrivacyGuard has wider monitoring options between its identity and credit protection plans. It offers monthly credit reports as opposed to IDX's annual reports. PrivacyGuard also provides a credit score simulator and financial calculators for customers to see how certain decisions will impact their finances and credit scores. Additionally, tri-bureau protection comes with PrivacyGuard's credit protection plan, while IDX reserves tri-bureau monitoring for its Complete plan.
PrivacyGuard Total Protection is also cheaper than IDX Complete, even after IDX's annual discount. However, PrivacyGuard does not have a family plan.
Read our PrivacyGuard review here.
Why You Should Trust Us: How We Evaluated IDX
Most identity theft services follow the same tiered pricing system, offering more features for more money. Because these companies also offer similar services for their premium service, we rate companies based on what they offer at what price point. Along the way, we note exceptional inclusions and exceptional exclusions. We pay particular attention to public records and dark web monitoring as those services are difficult to replicate on your own.
While this is our primary consideration when we rate identity theft protection companies, we also look at a company's Better Business Bureau rating to see how responsive it is to its customers. We consider aspects such as return policies and free trial offerings.
IDX doesn't offer much in exceptional features. In fact, the most notable aspect of IDX is its price, particularly for IDX Identity. With decent monitoring capabilities — notably only including single-bureau monitoring — IDX Identity only costs $9.95 monthly and even less with the annual plan. On that note, IDX's discounts and family plans are nice features on top of its money-back guarantee if it fails to rectify damage from an identity theft event.
Read our full explanation of how we rate identity theft protection services.
IDX Frequently Asked Questions
Is IDX a legitimate company? Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.IDX has been accredited by the Better Business Bureau since 2004 and claims to be compliant with the Federal Information Security Modernization Act (FISMA). In addition, IDX experts and recovery advocates are based in the US and have completed certification programs pertaining to both the Fair Credit Reporting Act (FCRA) and the Health Insurance Portability and Accountability Act (HIPAA).
How much does IDX cost per month? Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.IDX has individual and family plans that can be billed monthly or annually (at a 10% discount). Individual plans range from $9.95 to $32.90 monthly.
What is IDX CyberScan? Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.IDX CyberScan is a monitoring tool that continually searches online (including the dark web) to check whether your personal information has been exposed. Detecting and addressing compromised information quickly reduces the likelihood of it being used illicitly.
Peter Rothbart Freelance Writer Peter Rothbart is a credit card connoisseur and award travel guru based in Seattle, Washington. A former aerospace engineer and long-time touring musician, he now covers a wide range of topics from business and personal finance to art, sports, and human interest stories. When he's not writing, Peter can often be found planning his next adventure, raking in poker chips at Las Vegas casinos, or crushing the dodgeball courts of the Pacific Northwest. Read more Read less Top Offers From Our Partners 
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